Customer Reviews Summary
PALS Pet Loss Services is highly praised for their compassionate and professional approach to pet cremation. Many reviewers highlighted the caring nature of the staff, the respectful treatment of pets, and the follow-up support provided after the loss. Their services are described as making a difficult time more manageable, with quick turnaround times for ashes and thoughtful memorial options.
Greg Smith
Thank you for your compassion... We lost our Clyde of 13 yrs. I asked a lot of questions and PALS PET answered every question.... thank you Megan for checking up during this difficult time you guys are very passionate thank you so much
John Winn
Well,reason for having to use them,it's a 0,but no one wants to have to use them.. I unfortunately have had to use them 3 times for my furbabies...As far as PALS,they get a solid 5! Their whole staff is very professional and very caring!! The came by a picked up last pup after she went to the rainbow bridge,the guys were very caring and carefully took care of her. They had here ready the next day. They made it so much better. They even checked on me to see how I was doing afterwards... I appreciate everything they did for me and my family! Thank you PALS!
Ella Renfro
We have used Pals pet loss two times. They are so compassionate and treat you and your pet so kindly during the whole process. I was able to pick up my dog just a couple days later, and again their whole staff is so kind and make the process a little easier.
Ryan Smith
The loss of a beloved pet is never expected, but PALS made it much easier to handle. Losing our 60 pound Bull Dog on a Saturday evening when nearly everything is closed until Monday, we knew we couldnโt wait that long to have our baby taken care of, so their 24 hour service made things go much more smoothly. It was a bit of a drive for us, but everyone on the phone and in person made the process very straightforward and respectful. While no circumstances for pet loss are ideal, I am very impressed with the services I received and would certainly recommend them, and would definitely consider using their services for pet loss in the future.
Greg Smith
Thank you for your compassion... We lost our Clyde of 13 yrs. I asked a lot of questions and PALS PET answered every question.... thank you Megan for checking up during this difficult time you guys are very passionate thank you so much
John Winn
Well,reason for having to use them,it's a 0,but no one wants to have to use them.. I unfortunately have had to use them 3 times for my furbabies...As far as PALS,they get a solid 5! Their whole staff is very professional and very caring!! The came by a picked up last pup after she went to the rainbow bridge,the guys were very caring and carefully took care of her. They had here ready the next day. They made it so much better. They even checked on me to see how I was doing afterwards... I appreciate everything they did for me and my family! Thank you PALS!
Ella Renfro
We have used Pals pet loss two times. They are so compassionate and treat you and your pet so kindly during the whole process. I was able to pick up my dog just a couple days later, and again their whole staff is so kind and make the process a little easier.
Ryan Smith
The loss of a beloved pet is never expected, but PALS made it much easier to handle. Losing our 60 pound Bull Dog on a Saturday evening when nearly everything is closed until Monday, we knew we couldnโt wait that long to have our baby taken care of, so their 24 hour service made things go much more smoothly. It was a bit of a drive for us, but everyone on the phone and in person made the process very straightforward and respectful. While no circumstances for pet loss are ideal, I am very impressed with the services I received and would certainly recommend them, and would definitely consider using their services for pet loss in the future.
Tammy Halferty
When my beloved cat of 15 years died recently, I discovered that my vets office would not cremate him because they had not euthanized him. My boyfriend heard about PALS and called them. All I can say is, given the circumstances, it was one of the most pleasant experiences ever. They were kind, considerate, caring. They treated us like he was family, which he was. They have even followed up with us a couple of times just to see how we are doing. I HIGHLY recommend them.
Suzanne Simmons
PALS Pet Loss Services was amazing. They answered their phones very early on a Saturday morning and helped me arrange my petโs cremation that day. I drove 90 minutes to use their services and their caring staff was so good to me. Thank you for what you do for people during a difficult time.
Joanna
My own pal, Robby, crossed the rainbow bridge back in November of 2016. I never got the chance to thank PALS Pet Loss Services at the time. Back then, I received a couple cards from, I suppose, well-meaning family members. But they spelt Robby's name wrong, which was kind of upsetting. PALS went the extra length to make sure it was spelt correctly on Robby's certificate. Robby was such a good dog. I'm looking forward to seeing him again one day, sooner than I think.
T Uzenski
Losing your dog is not easy and nothing really makes it better, but PALS made the situation easier and we are grateful for that. If you have a need for this service, I'm comfortable recommending them highly. RIP Apollo.
Ms Louise
I cannot say enough about Pals compassion, professionalism and caring. After losing my sweet boy Hippo, Pals treated his cremation with complete respect. Pals staff was genuinely caring and kind during this devastating time. Donna was so sweet and made sure everything went as we wished. Thank you Pals for treating our boy as family. I received a text 2 weeks later just to check on us and send their condolences. Losing a pet is never easy and Pals understands that.
C P
This business was very personal and professional. I would 100% refer this business to my family and friends.
Sharon Duncan
PALS was absolutely amazing! We received an immediate answer when we called, even at the late time of day. Very understanding and welcoming; treated our family member with dignity and compassion. Would absolutely recommend to others!
Terry Carter
It meant a lot to me that the staff followed up with me a few days after my pets cremation to see if we were doing ok. They were courteous, understanding, and sympathetic in our heartbreak. I recommend the PALS team wholeheartedly. Thank you all for everything you did and for taking care of my fur baby. This was one of the most difficult things I have ever had to do and I appreciate the support you gave us.
Scott Miller
Pals Pet Loss Services does a wonderful job of treating you and your beloved pet with dignity and compassion. Highly recommend them for anyone going through the loss of a beloved family pet.
Misty Taber
Amazing place, amazing people. We used them for our Misty dog when she was I'll and we had to euthanize her. They treated us with respect, and treated our dog with respect. We got a beautiful paw print and urn. Same when we lost our sweet Catthew Purrington. They never made us feel stupid for crying as we left them in their care. They've reached out to us to send condolences and to check on us well after they performed services. We will return, and wholeheartedly recommend them. Thank you, PALS team... We feel safe with our fur babies in your care. Misty, Vincent and kids.
Lisa Johnson
I can't thank them enough for the Love and compassion they have shown to my family over the loss of our beloved Great Dane Sven! They have definitely went over and beyond any expectations we have had! Our Sven was our sweet fur baby and ment the world to us. I can't thank them enough for all the Love and support they have giving to our family! Thank you so much PALS for everything you have done for us and continue to do for others!
Chad McReynolds
I couldnโt be more happy with the services that PALS Pet Loss Services provided. The staff was amazing to deal with and very understanding. I would recommend there services to anyone. The staff called me a couple weeks later to check to see how I was doing after the loss of my Yorkie. Very compassionate people
Terri Siegel
Such compassion was shown when my Bella girl passed. I appreciate everything that was done for myself and my sweet girlโฆ. and the care afterwards. Losing her was losing a part of my heart, but Pals helped make it a little easier. Thank you
Katie Sicks
Called early on a day they happened to be closed, then Called their number the voicemail listed. The man who answered was so kind and understanding, met us an hour later and helped us with our girl. We got the call the next day that she was ready to come home.
Michele Pickett
Did wonderful with my Dixie Grace โค๏ธ
Amy Walker
PALS very caring. Treated me and my Fur baby very respectfully. Would definitely use their services again should the need arise.
Sueann Smith
Thank you for getting our dog SusieQ cremated for us. I love the paw print ๐พ they did for us thanks Sueann & Michael
Kaitlyn Kast
PALS took care of our Scylla's cremation. They were careful and kind and made sure to check on us afterwards. We were happy with the process and glad there was someone in town to take care of our kitty.
Mike Hirt
PALS was absolutely wonderful to work with. We lost our beloved boxer Happy right before Christmas and they were very compassionate. Great people to work with during such an awful time.
Roy Hutchison
This is the second time in about 6 months Iโve used this service and the have been excellent as far as care and compassion goes and will use them again as needed. Thank you for your service and your support
John Hawkins
I would like to thank you for the respect and care of my dog Angel.Above and beyond what I expected. She was 17 years old. Had her since she was a pup.thank you again.๐
Dina Goodin
I have used PALS for several years with my beloved pets and they have always been compassionate and caring and professional. I cannot thank them enough for the patience and kindness they have shown us over the years.
charles poisson
PALS was very kind and treated Grace well.
Sandra Strutton
Absolutely LOVE this place! Losing beloved 18 yr old toy poodle devastated us. We went everywhere trying to find affordable cremation to put her with momma. PALS was not only affordable but, they treated us so gracefully & made our pet feel like our family member!! I was so amazed I took cards & have told everyone about them. My daddy is even having them take care of him when his time comes! They are fantastic!! Helped make her loss so much easier on all of us!! Respect, kindness, grace, care & love all wrapped up in one place!
Roy Hutchison
Pals was very compatible with the loss of my kitten T Rex.from the time I arrived to the time I picked up her remains. Very knowledgeable on price and helpful with picking out a urn . I will use them again when the time comes.
Febe Iosue
Everything was handled with care and dignity. They took very good care of my Binky. Thank you to everyone I came in contact with. I was a mess and they were so patient. Thank you Meghan for reaching out to check on me.
Greg Smith
Thank you for your compassion... We lost our Clyde of 13 yrs. I asked a lot of questions and PALS PET answered every question.... thank you Megan for checking up during this difficult time you guys are very passionate thank you so much
John Winn
Well,reason for having to use them,it's a 0,but no one wants to have to use them.. I unfortunately have had to use them 3 times for my furbabies...As far as PALS,they get a solid 5! Their whole staff is very professional and very caring!! The came by a picked up last pup after she went to the rainbow bridge,the guys were very caring and carefully took care of her. They had here ready the next day. They made it so much better. They even checked on me to see how I was doing afterwards... I appreciate everything they did for me and my family! Thank you PALS!
Ella Renfro
We have used Pals pet loss two times. They are so compassionate and treat you and your pet so kindly during the whole process. I was able to pick up my dog just a couple days later, and again their whole staff is so kind and make the process a little easier.
Ryan Smith
The loss of a beloved pet is never expected, but PALS made it much easier to handle. Losing our 60 pound Bull Dog on a Saturday evening when nearly everything is closed until Monday, we knew we couldnโt wait that long to have our baby taken care of, so their 24 hour service made things go much more smoothly. It was a bit of a drive for us, but everyone on the phone and in person made the process very straightforward and respectful. While no circumstances for pet loss are ideal, I am very impressed with the services I received and would certainly recommend them, and would definitely consider using their services for pet loss in the future.
Tammy Halferty
When my beloved cat of 15 years died recently, I discovered that my vets office would not cremate him because they had not euthanized him. My boyfriend heard about PALS and called them. All I can say is, given the circumstances, it was one of the most pleasant experiences ever. They were kind, considerate, caring. They treated us like he was family, which he was. They have even followed up with us a couple of times just to see how we are doing. I HIGHLY recommend them.
Suzanne Simmons
PALS Pet Loss Services was amazing. They answered their phones very early on a Saturday morning and helped me arrange my petโs cremation that day. I drove 90 minutes to use their services and their caring staff was so good to me. Thank you for what you do for people during a difficult time.
Joanna
My own pal, Robby, crossed the rainbow bridge back in November of 2016. I never got the chance to thank PALS Pet Loss Services at the time. Back then, I received a couple cards from, I suppose, well-meaning family members. But they spelt Robby's name wrong, which was kind of upsetting. PALS went the extra length to make sure it was spelt correctly on Robby's certificate. Robby was such a good dog. I'm looking forward to seeing him again one day, sooner than I think.
T Uzenski
Losing your dog is not easy and nothing really makes it better, but PALS made the situation easier and we are grateful for that. If you have a need for this service, I'm comfortable recommending them highly. RIP Apollo.
Ms Louise
I cannot say enough about Pals compassion, professionalism and caring. After losing my sweet boy Hippo, Pals treated his cremation with complete respect. Pals staff was genuinely caring and kind during this devastating time. Donna was so sweet and made sure everything went as we wished. Thank you Pals for treating our boy as family. I received a text 2 weeks later just to check on us and send their condolences. Losing a pet is never easy and Pals understands that.
C P
This business was very personal and professional. I would 100% refer this business to my family and friends.
Alison Kowalski
I have unfortunately lost 2 fur babies. One last year at age 16 , and one this year at age 18. Both times I went to PALS to have them cremated. They had so much compassion for my broken heart and went out of their way to help me and make sure I was ok. They helped me pick out an urn that would be best for my situation, they even helped crop a photo for it They gave me a little paw print, and even made me my little baby's nose print. I really appreciated everything they have done and how comfortable they made me.
Katy Cason
We have used PALS 3 times now and they are simply the best! Our dog passed away a few weeks ago right before midnight and they met us within 20 minutes of me calling. Even though it was the middle of the night they didnโt rush my daughters while they decided on an urn, what font they wanted to use, or what they wanted it to say. They are so supportive during the entire process and always go above and beyond!
Lyn Ransdell
PALS is amazing. They stayed after hours for us in order to accommodate our needs. They made the process so easy for us during a difficult time.
Loretta Purvis
They were so nice and supportive. They made me feel like my dog was important to them as she was to me.
Ines Swann
We had a fur baby of 13.5 yrs past suddenly, they went above and beyond to help in tragic time by letting know options and reassuring that they'd take good care of our loved one. They not only open 24hrs but they provided a paw print of Lily something that my daughter will treasure that during that time never dawned on me to do or ask. They also sent a message 2 weeks later checking on us and to let us know our family in their thoughts. Beyond great cremation services
Angi Carey
The good: 5 stars on the turnaround time - was very impressed that we were able to pick her ashes back up a day later. 4 stars on presentation of how she was given back to us. We love that we have a paw print & the signed card was a nice touch. Now the bad: 3 stars on where she was kept, for us to see when we picked her up - in a closet on a shelf?!?! Couldnโt you keep them somewhere that people donโt see it?! Now, the worst part of it all is 2 stars on staff being unpersonable, very unfriendly & cold during a HORRIBLE time of our life! I doubt they spoke 10 words to us the entire process from drop off to pick up! These are peopleโs family members & they may be โjust a dogโ to PALS, but she was part of our world and a part of our family. The woman that answered the phone when I initially called, seemed extremely compassionate but when we got there, we had to wait outside for someone to come and open the door, even after being told to call ahead 10 minutes so someone would be there to meet us at the desk - yeah that was a wasted phone call. When we finally got inside, they had us place her on a table at the front door and leave her there like she was going to be discarded with the trash! It was a terrible experience and ultimately left us feeling like she was โjust a dogโ to themโฆโฆโฆ.
Melissa Dixson
We called them later in the day, they came and picked up our fur baby. Truly, professional, and very caring. When we picked him up, we received a paw print, card, and a lovely container. They were fantastic to deal with in our grief. ๐
Blimp Commander
I was so glad to have chosen PALS Pet Loss Services. They genuinely cared about the loss of our fur child. They took the time to walk us through the process and to advise me of all the options available. If needed again I would not hesitate to call them.
Joseph Gibbs
Very compassionate people. Still not used to not having my Sam around. We were inseparable for the last 8 years. I miss him everyday. Thank you. PALS for everything..
Kimberlee Hughes
Losing my sweet Gabbi girl in a tragic attack from a huge dog was traumatizing. I was completely shattered. We found PALS Pet Cremation in Sedalia, MO and chose to take Gabbi there. They were so kind and empathetic and have checked up on me several times since the cremation. Highly recommend their services if you lose your fur baby.
Sharon Duncan
PALS was absolutely amazing! We received an immediate answer when we called, even at the late time of day. Very understanding and welcoming; treated our family member with dignity and compassion. Would absolutely recommend to others!
Terry Carter
It meant a lot to me that the staff followed up with me a few days after my pets cremation to see if we were doing ok. They were courteous, understanding, and sympathetic in our heartbreak. I recommend the PALS team wholeheartedly. Thank you all for everything you did and for taking care of my fur baby. This was one of the most difficult things I have ever had to do and I appreciate the support you gave us.
Scott Miller
Pals Pet Loss Services does a wonderful job of treating you and your beloved pet with dignity and compassion. Highly recommend them for anyone going through the loss of a beloved family pet.
Misty Taber
Amazing place, amazing people. We used them for our Misty dog when she was I'll and we had to euthanize her. They treated us with respect, and treated our dog with respect. We got a beautiful paw print and urn. Same when we lost our sweet Catthew Purrington. They never made us feel stupid for crying as we left them in their care. They've reached out to us to send condolences and to check on us well after they performed services. We will return, and wholeheartedly recommend them. Thank you, PALS team... We feel safe with our fur babies in your care. Misty, Vincent and kids.
Lisa Johnson
I can't thank them enough for the Love and compassion they have shown to my family over the loss of our beloved Great Dane Sven! They have definitely went over and beyond any expectations we have had! Our Sven was our sweet fur baby and ment the world to us. I can't thank them enough for all the Love and support they have giving to our family! Thank you so much PALS for everything you have done for us and continue to do for others!
Chad McReynolds
I couldnโt be more happy with the services that PALS Pet Loss Services provided. The staff was amazing to deal with and very understanding. I would recommend there services to anyone. The staff called me a couple weeks later to check to see how I was doing after the loss of my Yorkie. Very compassionate people
Terri Siegel
Such compassion was shown when my Bella girl passed. I appreciate everything that was done for myself and my sweet girlโฆ. and the care afterwards. Losing her was losing a part of my heart, but Pals helped make it a little easier. Thank you
Katie Sicks
Called early on a day they happened to be closed, then Called their number the voicemail listed. The man who answered was so kind and understanding, met us an hour later and helped us with our girl. We got the call the next day that she was ready to come home.
Michele Pickett
Did wonderful with my Dixie Grace โค๏ธ
Amy Walker
PALS very caring. Treated me and my Fur baby very respectfully. Would definitely use their services again should the need arise.
Russell Shawn Smith
Noah took excellent care of our family in our heartbroken moments as we brought our beloved family dog in for cremation. We had assurance that our Ruby was to be taken care of in a respectful manner.
Doreen Pace
We've had 2 furbabies cremated here, they are so kind and caring. I would highly recommend them. They genuinely care about people and the loss of a beloved pet.
Lori Hurt
We called later in the evening and they were so kind and helpful and met us right away. Considering the occasion, PALS made this an easy process. I would definitely suggest using them in the unfortunate event of losing a pet.
Cheryl Wilkes
Kind to me and my fur baby. Helped me get thru the passing of a old 22 yr best friend Gentle with her body which helps my heart ache ๐ I will use them again for sure. Good people
robin burton
I can't say enough good things about the people of PALS/Heckart funeral home. We were treated with such kindness and caring as they took care of our sweet girl. When this ttpe of service is needed, this is the place to go.
Jim Hankins
Great and very caring ๐ Have used them 3 times. Wonderful service.
James Peuster
This is the best place for when you lose a loved one. Especially a pet that is special to you. Caring, concerned and always there for you
Daniela Albrecht
Excellent customer service, very friendly, caring, and respectful during the loss of our pet.
Sherri Underwood
Very caring and thoughtful checking in on me to see how I am doing after the death of my beloved dog. I will use them again when the need should ever arise again
niterider72
They treated my fur baby and me like family
Sueann Smith
Thank you for getting our dog SusieQ cremated for us. I love the paw print ๐พ they did for us thanks Sueann & Michael
Kaitlyn Kast
PALS took care of our Scylla's cremation. They were careful and kind and made sure to check on us afterwards. We were happy with the process and glad there was someone in town to take care of our kitty.
Mike Hirt
PALS was absolutely wonderful to work with. We lost our beloved boxer Happy right before Christmas and they were very compassionate. Great people to work with during such an awful time.
Roy Hutchison
This is the second time in about 6 months Iโve used this service and the have been excellent as far as care and compassion goes and will use them again as needed. Thank you for your service and your support
John Hawkins
I would like to thank you for the respect and care of my dog Angel.Above and beyond what I expected. She was 17 years old. Had her since she was a pup.thank you again.๐
Dina Goodin
I have used PALS for several years with my beloved pets and they have always been compassionate and caring and professional. I cannot thank them enough for the patience and kindness they have shown us over the years.
charles poisson
PALS was very kind and treated Grace well.
Sandra Strutton
Absolutely LOVE this place! Losing beloved 18 yr old toy poodle devastated us. We went everywhere trying to find affordable cremation to put her with momma. PALS was not only affordable but, they treated us so gracefully & made our pet feel like our family member!! I was so amazed I took cards & have told everyone about them. My daddy is even having them take care of him when his time comes! They are fantastic!! Helped make her loss so much easier on all of us!! Respect, kindness, grace, care & love all wrapped up in one place!
Roy Hutchison
Pals was very compatible with the loss of my kitten T Rex.from the time I arrived to the time I picked up her remains. Very knowledgeable on price and helpful with picking out a urn . I will use them again when the time comes.
Febe Iosue
Everything was handled with care and dignity. They took very good care of my Binky. Thank you to everyone I came in contact with. I was a mess and they were so patient. Thank you Meghan for reaching out to check on me.
Pamela Williams
Compassionate, respectful, and amazingly kind. They treated our fur baby and us like family.
Patsy Pettit
Came on a holiday promptly to get my pet Very compassionate and also very very reasonable price
Kristie Knisely
They were very professional and compassionate. I would recommend them.
Dutch Boer
Quality, compassion, comfort, Follow upโฆWonderful service.
Casey Smith
They were great.
Denise Swearingin
Very compassionate!!