Customer Reviews Summary
Pet Passages is highly praised for their compassionate service and respectful handling of pets during a difficult time. Many reviewers appreciated the personal touch and the care provided by the staff, making the grieving process a bit easier. However, there were some concerns regarding transparency in pricing and service fulfillment, particularly regarding additional fees and missed services.
Jackie Ransom
My wife and I lost our beloved dog of 11 years and Pet Passages was our last stop on a terrible, long and sad day. They were amazing, understanding and a breath of much needed air. Our baby was so well taken care of by them and their rates are very reasonable. Thank y'all so much for making the hardest time of our lives a bit easier β€οΈ
D&K RECK (LIVE FREE OR DIE)
As someone who use to work there, and as the first manager, I can say without any hesitation, they treat the animals with the utmost respect and care. Stephen and Caroline were always there for my family. They will go the extra mile for grieving families, which makes all the difference in the world.The biggest difference between Pet Passages and everywhere else, is the fact that it's very personal to them. They want to do anything and everything to make your grieving process less painful.To this day, if Stephen called me at 2am if be there. He's like a brother, and even though we don't speak, I'll always have respect and love for him. He was there for me, and I for him. Somethings do last forever.
Carmel Gangi
this is the first time I've ever had to go the route of cremating a pet. I used to always live someplace where I could bury my pets. Steve was very helpful and accommodating for my specific needs, not just for my pet but for me as someone who suffers from numerous physical disabilities. I definitely recommend Pet Passages to anyone who would like an actual funeral for their pet, or if they just want someone they can trust theur pet with for cremation. It kind of blew my mind that it was an actual funeral home for pets. I wasn't expecting that. And he guarantees that you get your own Pet's ashes back. That's a huge plus!
Karina Hinckley
I'm not usually one for reviews but I had to leave one as a thank you for handling my baby girl with such care, very quick and kind service made a sad process a bit easier <3 I felt much better having her home so quickly