Customer Reviews Summary
My Pet My Friend Crematorium is praised for its compassionate service and prompt handling of pet cremations. Many reviewers highlight the owner's kindness and willingness to accommodate grieving pet owners, often providing same-day services and beautiful urn options. However, some negative experiences were reported regarding communication and perceived rudeness from the owner, which detracted from the overall positive sentiment.
Brian Uhrig
Matt was amazing. Opened up on a Sunday. Very helpful and caring.gave us time to say our final goodbyes to our beloved Zoey who passed away this morning. This was one of the most difficult things I’ve ever had to do and Matt was there and showed all the compassion in the world. God bless this man.
david taveras
I reached out to Matt at My Pet My Friend Crematorium after my sister's dog passed away to inquire about their services. He informed me that the cremation fee was $400, with an additional $100 for pickup, which he accepted in cash. When I called back to ask if they accepted checks, he clarified that only cash and cards were accepted. However, once I confirmed that I would pay by card, his tone changed, and he became dismissive, abruptly stating that he was closing after handling six dogs and then hung up. I suspect that if I hadn’t mentioned using a credit card and had opted to pay in cash instead, he would have remained available. I first called him at 4:54 PM and then again at 4:58 PM, even though their website indicated they closed at 6 PM. Matt was quite rude and insensitive, and I wouldn’t recommend him to anyone. Fortunately, we found Guardian Veterinary Emergency, who were very compassionate and supportive during this difficult time for my sister. Rest In Peace Corona King
Lee Eramo
Just tried calling, he was abrupt, told me he couldn’t help me and hung up. How can anyone recommend this place as being amazing and friendly is a huge mistake. I just lost my cat, I’m heart broken and they’re careless & cold. I would not recommend such a place.Response: I don’t know who the hell it is you’re thinking of, that couldn’t afford the cost as I had never called you before this morning, my cat just passed away in my arms 3:30 this morning. You did not talk to me as I am a woman, not a man. So it’s on *YOU* sir for how you answered me when I called. You didn’t even give me a chance.
Haku Andou
I really recommend this place! The owner was so nice and was able to cremate my cat the same day I called. He was even willing to stay open a little longer. The next day I wanted to pick up the ashes and even though he wasn’t there he left the ashes for me to pick it up. I really appreciate it!
Brian Uhrig
Matt was amazing. Opened up on a Sunday. Very helpful and caring.gave us time to say our final goodbyes to our beloved Zoey who passed away this morning. This was one of the most difficult things I’ve ever had to do and Matt was there and showed all the compassion in the world. God bless this man.
david taveras
I reached out to Matt at My Pet My Friend Crematorium after my sister's dog passed away to inquire about their services. He informed me that the cremation fee was $400, with an additional $100 for pickup, which he accepted in cash. When I called back to ask if they accepted checks, he clarified that only cash and cards were accepted. However, once I confirmed that I would pay by card, his tone changed, and he became dismissive, abruptly stating that he was closing after handling six dogs and then hung up. I suspect that if I hadn’t mentioned using a credit card and had opted to pay in cash instead, he would have remained available. I first called him at 4:54 PM and then again at 4:58 PM, even though their website indicated they closed at 6 PM. Matt was quite rude and insensitive, and I wouldn’t recommend him to anyone. Fortunately, we found Guardian Veterinary Emergency, who were very compassionate and supportive during this difficult time for my sister. Rest In Peace Corona King
Lee Eramo
Just tried calling, he was abrupt, told me he couldn’t help me and hung up. How can anyone recommend this place as being amazing and friendly is a huge mistake. I just lost my cat, I’m heart broken and they’re careless & cold. I would not recommend such a place.Response: I don’t know who the hell it is you’re thinking of, that couldn’t afford the cost as I had never called you before this morning, my cat just passed away in my arms 3:30 this morning. You did not talk to me as I am a woman, not a man. So it’s on *YOU* sir for how you answered me when I called. You didn’t even give me a chance.
Haku Andou
I really recommend this place! The owner was so nice and was able to cremate my cat the same day I called. He was even willing to stay open a little longer. The next day I wanted to pick up the ashes and even though he wasn’t there he left the ashes for me to pick it up. I really appreciate it!
Scott Smolenski
Matt was very accommodating and caring in our time of need. He opened up on a Sunday and took care of my dog Rose. Would highly recommend his services.
John
This place is amazing. The owner is such a kind, compassionate human being. My very large dog ran away. After weeks of searching for him, he was found dead and not In the best condition. Matt quickly came out and helped me and even transported my dog’s body. He kept in contact with me every step of the way. This place is so professional. My family is really grateful for his kindness and service.
Rosemary Millan
I highly recommend this facility. The compassion extended by them was very helpful and appreciated during the painful loss of our beloved companion. The services are provided with dignity and respect for the life lost. Thank you for being there.
3 sisters
This business is top notch. The environment was clean and organized. The staff was exceptional, and caring. I recommend this business. I was able to give my fur baby an appropriate send off❤️
Charles Walwyn
It is already a very difficult thing to do, but if you can have a place show compassion and understanding of your loss it makes it a bit more bearable. My Pet My Friend Crematorium did just that. They made the hardest part of saying goodbye a little easier.
Sami Kahan
My cat Tika of 19 years passed recently. My Pet Friend cremation took excellent care of us. Cremation Prices are very reasonable. They are very and understanding and patient. Will definitely recommend their services.
Elizabeth McGovern
My family has used their services for our fur babies for many years. Very respectful and caring. Matt is a professional and compassionate man. I drove over an hour to use their service. I highly recommend.
Glencom55
Just want to say thanks to Matt, the owner Pet Cremation for going out of his way to open on a Sunday evening for my family after my dog Chubby died suddenly that day! Very compassionaite and professional and had mydogs ashes back the very next night! So glad there is a place like this!
John C
When our beloved Rhodesian ridgeback "Diesel" of 11.5 years passed away I contacted Matt to handle his cremation. Matt was prompt to respond with answers and made appointment for the same day. He offered his sympathy and assured me that my pet would received a private service which was important to me. This was an extremely tough loss for my family and Matt made it a little bit easier due to to his care and compassion for my pet and situation. He provided an Urn with Diesel's remains early the next day for a fair price. I would recommend Matt to anyone in our situation. God bless.
Donna Flannery
I highly recommend this business. The owner met me with my beloved pet within 45 minutes of calling him. The whole process was complete in 10 hours . I was able to have my pet”s ashes with me that very night. I had them put in a beautiful pink heart. The owner also gave me a necklace with a heart that had her ashes in it. It was such a thoughtful thing for him to do. Having her ashes so close to me has helped me with my grieving process.
LastLov
As a fur baby mom of several cats, this has been my third experience with Matt so far over the last 4 years. I couldn't imagine going anywhere else. He's kind, respectfulAnd reasonably priced.
Tania Vivas
Thank you thank you for being so kind enough to wait and open late for us to drop off my Kiko, almost 17 my boy. Will be deeply missed.
Robert Zovinka
I was very pleased with the friendly handling of my cat. This made an otherwise hard situation much easier onme.
Kelly Astras (Kelly Astras)
Wonderful place. Our beloved Bella passed away completely unexpectedly in my girls arms. They didn't want her cremated at the vet because they do several animals at a time and you can't be certain you are getting your pet back. I called and Matt was so comforting and accommodating. Thank you Matt for your compassion and understanding. My daughters and I really appreciate it.
Jay B
My bearded dragon recently passed and he was a great pet to have. I was gonna bury him until I found out about My Pet My Friend. He offered great compassion and general sympathy. He explained the process and other great information. Love that he talks you through the process, let’s you see your fur buddy or in my case my scaly friend before cremation. They do have some very nice urns and ones that you can wear as a chain or necklace, if you don’t have your own urn or carrying case for your pet. Couldn’t be happier or comfortable with my experience at My Pet My Friend. 10/10 would recommend.
Lunar Republic
I loved coming over here. The place was calm and welcoming. I brought my first pet here, and while it was heartbreaking to lose her, the owner was kind and understanding towards me. He even offered me the best urns he had just for my princess. I even called him and thanked him for his service! I will always be thankful to him for doing this for me. Thank you so much, sir!
Lev Roitman
Matt is very caring and a wonderful person. My dog suddenly passed away on Sunday and he was able to put her to rest that same day. I picked up the custom made urn the following day. Very compassionate and highly recommended.
Allison Hernandez
This place is amazing! The owner is the most compassionate man and he has a beautiful soul. I didn’t want to drop my little guy off at the vet to be sent out for cremation because you never know if you are actually going to get your dogs ashes back or if they will be mixed in with other animals. I felt very confident and comfortable taking my baby here because it is privately owned and the owner is very caring and keeps everything organized and separated. I am so happy that I found this place and I highly recommend it.
Anthony Lester
Matt is an amazing individual. I called before he was opened today and set up for my dog Dakota to be cremated. He not only told me he could do it right away. I was able to pick her up the same night. He made a tough day easier to deal with it. Thank you again Matt.
hmanzano5062
I am very sad, my hamster died, I spoke to the owner of my pet, my friend, and he gave me an appointment at 1 in the afternoon, I arrived and it was closed, I call 4 times and he sent me to voicemail, the saddest thing is that I can't find another place because it's Saturday, the owner would have told me that I couldn't do it and so look for another place, I really wanted my hamster to be with me, all the time...Noo, you said 1 in the afternoon, if I was wrong why didn't you call me or return my calls?Another thing, I'm not a woman.
Marlea Kernochan
This business owner was very professional and a pleasure to do business with .plan to use his services when my next pet passes.
Kathy Jo Price
The nicest guy,was very sympathetic and knowledgeable. He treated me as a friend and was very personable and kind to my wants for my pet.He got me paw prints,and did a quick cremation. I was extremely satisfied although such an unfortunate event,he made me feel comfort in the loss of my loving and faithful boy Lynx.Thank you so very much.I highly recommend.
Matt B
Really nice place, owner is very kind and knowledgeable. I felt very comfortable that my pet would be in great hands. The service was great and the urns were beautiful. Would definitely recommend to anyone.
Rosanne Goring
After calling 2 other crematoriums and being told can't do the service for 3 days and the other 1 week Matt answered the call and cremated my dog same day it was a pleasure meeting with him he is a very friendly, honest animal loving man. Thank you Matt! God bless you!
Kara Smith
The guy was very nice, and considerate of my family and their needs, I had to cremate my dog, it was our first cremation. He did a great job gt the ashes back the same day. He is legit, and does single cremations, and for way cheaper than what it costs from a vet or other places for group cremations.
Kristina Polini
If I could give the owner more stars, I would! I was able to bring my Danny there the same day, and I picked him up the next day. The owner was caring and compassionate. I wanted to give Danny a beautiful final resting place, And I did.
Brian Uhrig
Matt was amazing. Opened up on a Sunday. Very helpful and caring.gave us time to say our final goodbyes to our beloved Zoey who passed away this morning. This was one of the most difficult things I’ve ever had to do and Matt was there and showed all the compassion in the world. God bless this man.
david taveras
I reached out to Matt at My Pet My Friend Crematorium after my sister's dog passed away to inquire about their services. He informed me that the cremation fee was $400, with an additional $100 for pickup, which he accepted in cash. When I called back to ask if they accepted checks, he clarified that only cash and cards were accepted. However, once I confirmed that I would pay by card, his tone changed, and he became dismissive, abruptly stating that he was closing after handling six dogs and then hung up. I suspect that if I hadn’t mentioned using a credit card and had opted to pay in cash instead, he would have remained available. I first called him at 4:54 PM and then again at 4:58 PM, even though their website indicated they closed at 6 PM. Matt was quite rude and insensitive, and I wouldn’t recommend him to anyone. Fortunately, we found Guardian Veterinary Emergency, who were very compassionate and supportive during this difficult time for my sister. Rest In Peace Corona King
Lee Eramo
Just tried calling, he was abrupt, told me he couldn’t help me and hung up. How can anyone recommend this place as being amazing and friendly is a huge mistake. I just lost my cat, I’m heart broken and they’re careless & cold. I would not recommend such a place.Response: I don’t know who the hell it is you’re thinking of, that couldn’t afford the cost as I had never called you before this morning, my cat just passed away in my arms 3:30 this morning. You did not talk to me as I am a woman, not a man. So it’s on *YOU* sir for how you answered me when I called. You didn’t even give me a chance.
Haku Andou
I really recommend this place! The owner was so nice and was able to cremate my cat the same day I called. He was even willing to stay open a little longer. The next day I wanted to pick up the ashes and even though he wasn’t there he left the ashes for me to pick it up. I really appreciate it!
Scott Smolenski
Matt was very accommodating and caring in our time of need. He opened up on a Sunday and took care of my dog Rose. Would highly recommend his services.
John
This place is amazing. The owner is such a kind, compassionate human being. My very large dog ran away. After weeks of searching for him, he was found dead and not In the best condition. Matt quickly came out and helped me and even transported my dog’s body. He kept in contact with me every step of the way. This place is so professional. My family is really grateful for his kindness and service.
Rosemary Millan
I highly recommend this facility. The compassion extended by them was very helpful and appreciated during the painful loss of our beloved companion. The services are provided with dignity and respect for the life lost. Thank you for being there.
3 sisters
This business is top notch. The environment was clean and organized. The staff was exceptional, and caring. I recommend this business. I was able to give my fur baby an appropriate send off❤️
Charles Walwyn
It is already a very difficult thing to do, but if you can have a place show compassion and understanding of your loss it makes it a bit more bearable. My Pet My Friend Crematorium did just that. They made the hardest part of saying goodbye a little easier.
Sami Kahan
My cat Tika of 19 years passed recently. My Pet Friend cremation took excellent care of us. Cremation Prices are very reasonable. They are very and understanding and patient. Will definitely recommend their services.
Jonathan Barnes
Do not even call this guy all tho he gave me a fair price I asked him if I can sit there while it’s being done and he told me it’s a waste of my time when my pet bird Romeo was my life and kept me going everyday and never left my side and the guy had the nerves to say it’s a was of my time. Don’t recommend
Jenna Walter
I've gone to him for many of my pet's creations. He is a very lovely man who takes care of all your bereavement needs.
Stacie Babcock
This place is amazing I brought my dog Sadie here for her to be cremated and was able to pick her up the same day. If you have a loved one I suggest going here amazing people and great experience. Thank you
Sal Collazo
Very caring and loving. Quick same day service. Great urns. Wonderful prices. Matt was outstanding and can't thank him enough. Wish there was more than 5 stars.
Melodi Auty
I called before the business had even opened but Matt was so kind and accommodating we had our beloved Hobo cremated and received the ashes next day it was all so dignified and respectful I seriously recommend this invaluable service to any pet parent in need God Bless🌈
Michael luca
Matt was awesome. Real genuine guy and very professional, made it all easy and comfortable just a great guy to deal with.
Lisandra Santos
very helpful, regardless of the day and time.
Tracy Stanton
My Cat Passed On A Sunday I Was Lucky Enough To Find This Gentleman... Took Me On Right Away...Simplistic & Kind aNot All The bells A whistles But Fit The Moment Got Awesome Metal Kitty Urn
Tom You
Thank you very much for your help and honesty. I highly recommend it
Marcy Manzi
Would highly recommend. Matt was very nice and compassionate and the price was the best around. He explained the process entirely. I would definitely use his services again. My animals are my babies and he understood that. Cannot thank him enough for everything.
Elizabeth McGovern
My family has used their services for our fur babies for many years. Very respectful and caring. Matt is a professional and compassionate man. I drove over an hour to use their service. I highly recommend.
Glencom55
Just want to say thanks to Matt, the owner Pet Cremation for going out of his way to open on a Sunday evening for my family after my dog Chubby died suddenly that day! Very compassionaite and professional and had mydogs ashes back the very next night! So glad there is a place like this!
John C
When our beloved Rhodesian ridgeback "Diesel" of 11.5 years passed away I contacted Matt to handle his cremation. Matt was prompt to respond with answers and made appointment for the same day. He offered his sympathy and assured me that my pet would received a private service which was important to me. This was an extremely tough loss for my family and Matt made it a little bit easier due to to his care and compassion for my pet and situation. He provided an Urn with Diesel's remains early the next day for a fair price. I would recommend Matt to anyone in our situation. God bless.
Donna Flannery
I highly recommend this business. The owner met me with my beloved pet within 45 minutes of calling him. The whole process was complete in 10 hours . I was able to have my pet”s ashes with me that very night. I had them put in a beautiful pink heart. The owner also gave me a necklace with a heart that had her ashes in it. It was such a thoughtful thing for him to do. Having her ashes so close to me has helped me with my grieving process.
LastLov
As a fur baby mom of several cats, this has been my third experience with Matt so far over the last 4 years. I couldn't imagine going anywhere else. He's kind, respectfulAnd reasonably priced.
Tania Vivas
Thank you thank you for being so kind enough to wait and open late for us to drop off my Kiko, almost 17 my boy. Will be deeply missed.
Robert Zovinka
I was very pleased with the friendly handling of my cat. This made an otherwise hard situation much easier onme.
Kelly Astras (Kelly Astras)
Wonderful place. Our beloved Bella passed away completely unexpectedly in my girls arms. They didn't want her cremated at the vet because they do several animals at a time and you can't be certain you are getting your pet back. I called and Matt was so comforting and accommodating. Thank you Matt for your compassion and understanding. My daughters and I really appreciate it.
Jay B
My bearded dragon recently passed and he was a great pet to have. I was gonna bury him until I found out about My Pet My Friend. He offered great compassion and general sympathy. He explained the process and other great information. Love that he talks you through the process, let’s you see your fur buddy or in my case my scaly friend before cremation. They do have some very nice urns and ones that you can wear as a chain or necklace, if you don’t have your own urn or carrying case for your pet. Couldn’t be happier or comfortable with my experience at My Pet My Friend. 10/10 would recommend.
Lunar Republic
I loved coming over here. The place was calm and welcoming. I brought my first pet here, and while it was heartbreaking to lose her, the owner was kind and understanding towards me. He even offered me the best urns he had just for my princess. I even called him and thanked him for his service! I will always be thankful to him for doing this for me. Thank you so much, sir!
João Pedro
Gutemberg Barros
Jerry Haber
Camille Ricci
jim beck
Kay Mar
Kremsner Sharon