My Pet My Friend Crematorium

Pet Cremation in Goshen, New York

Kind Owner: Many praise Matt's compassion. Quick Ash Return: Same-day ashes appreciated. Beautiful Urns: Noted for personalized options.
Poor Communication: Abrupt phone interactions reported. Lack of Sensitivity: Some felt neglected in grief. Pricing Clarity: Complaints about unclear costs.
4.6 46 reviews

Customer Reviews

Customer Reviews Summary

My Pet My Friend Crematorium is praised for its compassionate service and prompt handling of pet cremations. Many reviewers highlight the owner's kindness and willingness to accommodate grieving pet owners, often providing same-day services and beautiful urn options. However, some negative experiences were reported regarding communication and perceived rudeness from the owner, which detracted from the overall positive sentiment.

Brian Uhrig

Brian Uhrig

a month ago

Matt was amazing. Opened up on a Sunday. Very helpful and caring.gave us time to say our final goodbyes to our beloved Zoey who passed away this morning. This was one of the most difficult things I’ve ever had to do and Matt was there and showed all the compassion in the world. God bless this man.

david taveras

david taveras

4 weeks ago

I reached out to Matt at My Pet My Friend Crematorium after my sister's dog passed away to inquire about their services. He informed me that the cremation fee was $400, with an additional $100 for pickup, which he accepted in cash. When I called back to ask if they accepted checks, he clarified that only cash and cards were accepted. However, once I confirmed that I would pay by card, his tone changed, and he became dismissive, abruptly stating that he was closing after handling six dogs and then hung up. I suspect that if I hadn’t mentioned using a credit card and had opted to pay in cash instead, he would have remained available. I first called him at 4:54 PM and then again at 4:58 PM, even though their website indicated they closed at 6 PM. Matt was quite rude and insensitive, and I wouldn’t recommend him to anyone. Fortunately, we found Guardian Veterinary Emergency, who were very compassionate and supportive during this difficult time for my sister. Rest In Peace Corona King

Lee Eramo

Lee Eramo

2 months ago

Just tried calling, he was abrupt, told me he couldn’t help me and hung up. How can anyone recommend this place as being amazing and friendly is a huge mistake. I just lost my cat, I’m heart broken and they’re careless & cold. I would not recommend such a place.Response: I don’t know who the hell it is you’re thinking of, that couldn’t afford the cost as I had never called you before this morning, my cat just passed away in my arms 3:30 this morning. You did not talk to me as I am a woman, not a man. So it’s on *YOU* sir for how you answered me when I called. You didn’t even give me a chance.

Haku Andou

Haku Andou

4 months ago

I really recommend this place! The owner was so nice and was able to cremate my cat the same day I called. He was even willing to stay open a little longer. The next day I wanted to pick up the ashes and even though he wasn’t there he left the ashes for me to pick it up. I really appreciate it!

Business Hours & Maps

Sunday 10:00 - 13:00
Monday 8:00 - 18:00
Tuesday 8:00 - 18:00
Wednesday 8:00 - 18:00
Thursday 8:00 - 18:00
Friday 8:00 - 18:00
Saturday 9:00 - 15:00