Customer Reviews Summary
Paws to Wings has received mixed reviews regarding their pet cremation services. Many customers praised the compassionate service and respectful treatment during a difficult time, highlighting the staff's empathy and professionalism. However, several reviews pointed out issues with communication, missing items, and delays in the return of ashes, leading to dissatisfaction among some clients.
rob Johnson
When we were forced to say goodbye to our beloved dog Hector, Paws to Wings helped make a difficult situation easier. The man who arrived at our home (Tony I believe), could not have been more caring and compassionate. The staff we spoke with on the phone and in person made sure our wishes were carried out without issue. They even had a question about the nameplate and followed up with us immediately. Thank you again for all of your help.
G kay
Plz don’t take ur precious fur babies here for cremation. My precious fur baby past away last Wednesday and I took her to here. I walked in the door I should’ve seen the red flags then but I was so upset. There was two females there, one behind the desk, one in the lobby with a dog that she couldn’t hardly handle n seemed to not like her at all n all it wanted to do was get out the door. The girl behind the desk was doin both jobs waiting on me and helping other customers with drop off n answer calls. So anyways I called back on Friday to double check everything. I ordered a lock of fur n paw print. And wanted to double check it. She said everything was marked n read it all back to me. Today the following Mon. They call and left a freaking voicemail to tell me she’s ready but they didn’t get the lock of fur or paw print n offered me 20% off my bill. What kinda business does that. So I call them back and the girl had the nerve to say well it’s too late to do them now. SMH. So I would not recommend them for ur beloved fur babies at all.
Jamie Conner
We took our Rottweiler there to be cremated and we asked for a paw print to be included. We dropped him off on a Thursday morning, I called Monday to ask when he will be ready for pick up and I was told the guy that usually does the cremations has been out but usually takes a week. I called again on Thursday and I was told my dog was done but the paw print won't be done for another 3 days (I thought that's impossible). My daughter picked up our dog and that's when we realize why we have been mislead. She was told no one ever done the clay paw print so they took off $50, then I see the box he is in and it is a light colored picture box and it was suppose to be a dark non-picture box. I should have went elsewhere when I was trying to ask questions about their cremation while I was at the emergency vet and I was being rushed off the phone due to them having people checking dogs in. I will not be back there again for any of their services.
Kim Eldridge
When our Gracie died on Thanksgiving morning at 3 am I thought we would have to keep her in our (God forbid) freezer over night or even all weekend. I called Paws to Wings and they were so caring, empathetic, and understanding. They welcomed us on Thanksgiving, gave us time to say good bye, and treated us with so much respect and patience.We never felt rushed or that we were an inconvenience. I was so grateful for them that day. They took such good care of Gracie and years before her our Zoey. I would highly recommend them for any pet cremation.